Phishing accounts for 42% of fraud attacks—and many scammers phish by impersonating customer service representatives of financial companies, including Zelle.
In this guide, you’ll learn to spot a Zelle customer service email scam easily. You’ll also discover how to protect your savings better and report fraud if necessary.
What Is the Zelle Customer Service Email Scam?
The Zelle customer service email scam starts with a fake representative sending you an email that appears to be from Zelle. The scammer uses an address that looks like an official Zelle email address, so it’s as convincing as possible.
Some of their email scam tactics include the following:
| Zelle Email Scam Format | How It Plays Out |
| Personal login info request | The scammer asks for your personal login information to help you rectify an “issue” with your account |
| Funds transfer request | They may tell you there’s suspicious fraud activity on your account. To fix it, you’ll need to transfer money to yourself via an account number they’ll provide |
| Suspicious URL method | The scammer sends you a link to fill in your account details for further assistance—it’s usually a malicious link, and clicking it could be dangerous |
Zelle’s legitimate customer service email is customerservice@zellepay.com.
If you receive an email from someone claiming to be Zelle and the email content matches any of these scam formats, block and report them immediately. Falling victim to scammers’ tactics can result in them draining your account or gaining access to your other financial accounts.
How To Report a Zelle Customer Service Email Scam
If you fall victim to a scam like this, you can report it by:
- Contacting Zelle or your bank—Call Zelle at 1-844-428-8542 to notify them of the issue. If you signed up for Zelle via your bank or credit union, report directly to them
- Visiting your local police department—File a report at your local PD, as this may prove useful when navigating your fraud claim
- Engaging helpful consumer complaint agencies—Report the scam to the Federal Trade Commission (FTC) and the Internet Crime Complaint Center (IC3) for more assistance
If you leave a large balance in your savings or checking account, you risk losing a lot of money to a scam. The safer thing to do is transfer large savings or cash reserves to a more secure savings account like FortKnox while leaving a smaller sum in your regular account for daily transactions.
